FAQ

❓ Frequently Asked Questions

Product

Q: What is the NEONX Cyberpunk LED Mask made of?
A: The mask is constructed from high-quality ABS plastic with a flexible LED matrix display. It's lightweight yet durable — designed to withstand hours of wear at festivals and events.

Q: Is the mask one-size-fits-all?
A: Yes! The mask features adjustable elastic head straps that comfortably fit most adult head sizes. Wearing glasses? No problem — the mask fits comfortably over most prescription glasses (as long as they aren't oversized).

Q: Can I see clearly while wearing the mask?
A: Visibility is similar to wearing dark sunglasses. You can see perfectly well in daylight and moderately lit environments. In very dark settings, vision may be reduced — please exercise caution in low-light conditions.

Q: How long does the battery last?
A: On a full charge, the mask provides 4-6 hours of continuous LED display. The battery is USB-C rechargeable and takes approximately 2 hours to fully charge.

App & Features

Q: How do I control the LED display?
A: Download the free NEONX app (available on iOS and Android). Connect via Bluetooth and unlock full control: choose from dozens of preset animations, create custom patterns, upload GIFs, enable music-reactive mode, and more.

Q: Does the music-reactive mode work with any music?
A: Yes! The mask uses your phone's microphone to detect ambient music and syncs the LED pattern to the beat. For best results at loud events, connect a Bluetooth or wired microphone to your phone.

Q: Can I upload my own designs?
A: Absolutely. The app allows you to create custom pixel art, upload GIFs, and even display scrolling text — making your mask truly one-of-a-kind.

Shipping & Returns

We offer a 30-day return policy. Items must be unworn with original packaging and tags. Returns are shipped to our facility in Ningbo, China. Buyers are responsible for return shipping costs.

For complete details including return address, eligibility, and process: View Full Refund Policy